Understanding Digital Resilience amongst People Most at Risk of Digital Exclusion Interim Report: Investigating Skinny Jump User Experiences

This project investigates how sustainable Skinny Jump’s pre-pay internet-at-home system is and how it works for those who sign up for the initiative. Skinny Jump Skinny Jump is flexible prepaid broadband and is designed to help more New Zealanders gain access to affordable broadband at home through the provision of heavily subsidised connectivity to households at risk of being digitally excluded due to cost. A survey invitation was emailed by the DIAA administrative staff using the opt-in information of approximately 8,000 individuals who signed up for Skinny Jump between March and December 2020. 508 responses were gathered between July and October 2021. At the end of the survey questions, participants self-selected for a follow-up interview to explore in more depth the impact access to Skinny Jump has had on their everyday life.

Campbell-Meier, J., Sanderson, L.J., Chikomba, A., Goulding, A., Sylvester, A., Ihejirika, K.(2022). Understanding Digital Resilience amongst People Most at Risk of Digital Exclusion Interim Report: Investigating Skinny Jump User Experiences. Available from: https://www.researchgate.net/publication/361323209_UNDERSTANDING_DIGITAL_RESILIENCE_AMONGST_PEOPLE_MOST_AT_RISK_OF_DIGITAL_EXCLUSION_INTERIM_REPORT_INVESTIGATING_SKINNY_JUMP_USER_EXPERIENCES